Logging into your business account will enable you to view the wholesale prices, check the status of your orders, see real-time availability of products, and access additional features and information that are exclusively available to our partners.

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Our B2B prices and minimum order quantities vary depending on the product of interest. Please reach out to us using this form with more details and specifications. This will allow us to provide you with accurate pricing and quantity information tailored to your needs. Generally, we have adopted tiered B2B rates, where larger quantities result in greater discounts.

Purchase of the products can be made seamlessly at your own convenience through our webstore. Your assigned account manager will guide you through the ordering and restocking process. Feel free to reach out to us if you need additional support or assistance with your ordering and restocking needs.

For out-of-stock products, you will be able to place a backorder. We regularly restock our range of products. In cases where products are due to be discontinued, we will offer alternatives or creative solutions. Over time, we strive to maintain a healthy level of inventory to meet both our retailers' and retail customers' needs.

Fulfilment:

We process and fulfil all orders within a week.

Shipping:

We offer international shipping via DHL Express, and you can expect to receive your order within a week after fulfilment. In the unlikely event that your package is held or stopped by customs in your country, we will work with you and our courier to resolve any issues promptly.

For products sold through our retail partners, customers are to reach out to these retailers regarding warranty claims. Retailers will assess the product issue and make any necessary rectifications as part of their after-sales service.

If the products are assessed to be defective, retailers are to collate and reach out to us for reassessment and rectification, providing clear pictures and depictions of the issues.

Our standard remedial action would be to send a replacement product. In the event of product discontinuation, retailers can opt for a refund or similar products.

The following will not be accepted under warranty:

• General wear and tear
• Damage due to misuse, negligence, or intentional damage.

Retailers are required to inspect the products for any defects or issues within 14 calendar days of order delivery. For defects or issues due to our error, we will cover the return shipping fee up to USD30 for international shipping.

Products are eligible for return, refund, or exchange within 21 calendar days, provided they are in unused condition. A restocking fee of 10% of the returned goods will apply, and retailers will be responsible for covering the cost of shipping.

We require full payment upfront before shipment. Please reach out to your dedicated account manager if you need additional payment solutions or invoicing requirements.

To protect the interests of our existing retail partners and customers in your area, we will assess the proximity of your store to our current retailer partners. For exclusivity in your region, we have stringent conditions and criteria that retailers will have to fulfil, such as annual order quantities and the range of products they retail. This is to ensure that our brand and full product range are fairly represented and accessible to our customers in your area.

With our direct-to-consumer model, we have access to sales data that enables us to advise on the best-selling products in the right lug widths and sizes. If this is your first time working with a strap and accessories brand, we are able to recommend a starter kit to help kickstart the partnership. As retailers differ from one another in terms of their niche and customer base, only you, as the retailer, best know your customers. We are happy to provide insights to assist you with your decision-making process.

Please reach out to our team using this form. More information and details can be found in the Retail Partners Agreement, and upon onboarding, our retail partners will be issued an Authorised Retail Partner Letter.